Privacy Policy
This Privacy Policy explains how Slo Harvest (Pty) Ltd t/a Klein Nektar Wine & Olive Estate (“Klein Nektar”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information obtained through our online shop at www.kleinnektar.co.za. This Policy applies only to e-commerce transactions and not to accommodation or other offline services.
1. Company Information
Slo Harvest (Pty) Ltd t/a Klein Nektar Wine & Olive Estate
Registration Number: 2018/476105/07
VAT Number: 4260292059
Liquor License Number: WCP/045014
Address: 32 Long Street, Montagu, Western Cape, 6720
Email: sloharvest@kleinnektar.co.za
2. Information We Collect
We collect and process the following categories of personal information:
• Personal identification and contact details (such as name, phone number, and email address)
• Billing and shipping information
• Payment details (processed securely through iK Pay)
• Technical information, such as IP address, browser type, and website usage data (via cookies and analytics tools)
3. Purpose of Collection
We process your personal information in order to:
• Fulfil and deliver online orders
• Communicate with you regarding your order or enquiry
• Process secure payments through the iK Pay gateway
• Comply with legal and accounting obligations
• Improve our website, user experience, and marketing (including Google Analytics and Meta Pixel tracking)
4. Data Sharing and Disclosure
Your personal information may be shared only with trusted third parties necessary to complete transactions, such as:
• iKhokha (iK Pay) for secure payment processing
• Courier and logistics providers for order delivery
• IT and website maintenance service providers under confidentiality agreements
We do not sell or rent personal data to any third parties.
5. Data Security
Klein Nektar takes appropriate, reasonable technical and organisational measures to secure the integrity and confidentiality of personal information, including encryption, secure socket layer (SSL) technology, and limited access to authorised personnel only.
6. POPIA Rights
In accordance with the Protection of Personal Information Act (POPIA), you have the right to:
• Request access to personal information we hold about you
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator (South Africa)
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Thereafter, data is securely deleted or anonymised.
8. Cookies and Tracking Technologies
Our website uses cookies and analytics tools such as Google Analytics and Meta Pixel to understand website traffic, user behaviour, and marketing performance. You can manage cookie preferences through your browser settings.
9. Updates to this Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on our website with the effective date. Your continued use of the online shop after any updates constitutes acceptance of the revised Policy.
10. Contact Information
For any privacy-related questions, requests, or complaints, please contact:
Klein Nektar Wine & Olive Estate
Email: sloharvest@kleinnektar.co.za
Address: 32 Long Street, Montagu, Western Cape, 6720